You will see a small % progress bar at the bottom of the screen once you have hit 'SUBMIT'. After 8 years of service our Franke waste disposer developed a problem. If you have any questions, praise, or suggestions, we look forward to hearing from you. Call the Franke customer service. Requested detail from Franke Tuesday 3rd of November, and gues what, I received an email blaming the dreaded C word for the lack of staff in the office and hence there would be a delay in responding. Coronavirus Update & FAQ's. Manchester M22 5WB, Please upload the photo showing the complete product, Please upload the detailed photo of problem, Marrakesh Oranges with Orange Blossom & Cinnamon. Why was Franke willing to throw away a positive relationship with a long-time customer? david.hill@franke.com, Scott Crosk - National Accounts Manager Scothorn then embarked on a months-long quest for a refund for the purchase and installation of the devices. I contacted the Customer Service team and was delighted to hear that the product was covered by a 10 year warranty and would be replaced and fitted by a service engineer. I have read and agree to the terms & conditions and privacy & cookie policy. New Products, Frequently Asked Questions or Where to Buy. Get in touch with the Customer Service Kitchen Systems here! For any query regarding Franke Sinks and Taps please complete the form below. Contact information for Franke Customer Services with its free or geographic phone number. Kitchen systems customer service Whether you have questions, praise or concerns, we always like to hear them and we look forward to helping you. Phone number : 01614366280 Looking for Franke Customer Support? If you have a 'Franke FilterFlow' filtered water tap, or an 'Omni' or 'Instante' Boiling Water Tap (including spare parts for these products), click below. I loved working at this company, wished I still worked there Customer service was brilliant and without any quibble Franke arranged a replacement and also covered the installation cost. A data was given, albeit a week ahead but there we are. SERVICE CALL INFORMATION FRANKE RETAILERS. Clean and insert it into the machine. Franke should be proud to be represented by such employees. They managed to rescue what would have been a customer left feeling irritated and dissatisfied with being supplied with a faulty product into a situation where this customer is very satisfied at the excellent customer service received. We pride ourselves in providing exceptional customer service backed by decades of knowledge and experience. Franke Sissons, 14 Napier Court, Gander Lane, Barlborough, S43 4PZ, For project quotes contact ws-estimating.gb@franke.com, To place an order contact kersten.herrett@franke.com, For accounts/invoice queries contact adam.nunan@franke.com, For product advice contact jacquie.wright@franke.com, Dart Valley Systems, Kemmings Close, Long Rd, Paignton, Devon, TQ4 7TW, David Hill - National Development Manager This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. In Canada, contact: Franke Kindred Canada Limited 1000 Franke Kindred Road Midland, ON L4R 4K9 Canada. Verified Purchase. Full Contact Name, Address and Telephone Number; Proof of Purchase (please attach to form); Photographs showing full product and detail shots showing problem (please attach to form). A call to customer service took me through the initial fault checking, this led to the discovery that the tank was installed under the kitchen cupboard floor therefore almost totally inaccessible, this is the kitchen installation company's responsibility not Franke. Follow up #2: It took me less than 10 minutes to get through to Franke Customer Service, explain my issue and process an order for a replacement part. Call our Customer Service Hotline: +66 (0) 2-013 7900 The company that was founded in 1911 by Hermann Franke in a small Swiss town has turned from a local craftsman’s workshop to a global pioneer that today employs around 9,000 people in 40 countries. Whether you have questions, praise or concerns, we always like to hear them and we look forward to helping you. We have 3 in 1 tap and the spring broke on the boiling tap and was a safety issue. With this move you can still expect the same great Franke Products, the same sales team and the same great service that you have come to expect. Franke UK Ltd T 1.855.446.5663 (TOLL FREE) F 1.866.227.3050 A smooth running operation maximizes your brand value by helping you build menu variety and quality, ensure food safety, improve speed of … Excellent quality, much nicer than the Chinese junk that you can dig up at the “depot”. It was an older model about 8 years old. Back to 5 stars after using customer service and getting a fast resolution, Read more. The typical Franke Customer Service Representative makes $16 per hour. scott.crosk@dartvalley.co.uk, Find your local sales representative in your area here, For kitchen sinks/taps or any other domestic products, Contact ks-info.gb@franke.com or +44 (0) 1614 366280. And agree to the terms & conditions and privacy & franke customer service policy and accessories store... 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